Terms & Conditions of Use

NBLT Online Booking Service

Access / use of service

1.1 To use this service you must have a valid Access NBLT card. To renew or replace lost Access NBLT cards please contact any NBLT facility.
1.2 By using this service you indicate that you accept the Terms and Conditions and agree to abide by them.
1.3 All users will be required to complete the online registration before using this service.
1.4 You are responsible for maintaining the confidentiality of your password and account details. You are solely responsible for all activities that occur under your password or account with or without your knowledge. If you knowingly provide your login or password information to another party, your use of the site may be suspended temporarily or terminated. You agree to immediately notify NBLT of any unauthorised use of your account/password or any other breach of security.

Making a booking

2.1 The online service allows valid Access NBLT cardholders to book activities at NBLT facilities. Some activities, courses and certain specialised classes are currently not available to book online and must continue to be booked via telephone or in person at the relevant NBLT facility.
2.2 A reservation is only effective after full payment has been made. If your membership includes unlimited use of classes and therefore no payment is required you must still complete the full reservation process to secure your place on the class. 2.3 NBLT’s online booking system only accepts the following currency: £GBP ONLY
2.4 All classes available to book online are subject to a minimum age limit. It is your responsibility to check the required age limit for each class prior to booking. This information is documented in the class description, which can be found by hovering your cursor over the class. Entry will be refused for any participant who doesn’t meet the age criteria.
2.5 Activities can be booked up to 7 days in advance.
2.6 Users can only book one place per class.
2.7 Access NBLT cards cannot be used on behalf of any other person and memberships are not transferable. The person booked on the activity must be the person who attends.
2.8 A register may be taken prior to each activity. If a person is found to be abusing the online service and allowing other users to access activities on their membership this service may be removed and their membership terminated.
2.9 NBLT reserve the right to refuse entry to any activity.

Cancellations

3.1 Activities booked via this service can be cancelled online - however refunds will not be given and the full activity price will be forfeited.
3.2 Customers providing 24 hours’ notice are able to transfer a booking to an alternative date and time at the same venue by contacting by phone or in person with the facility where the original booking was made. Failure to provide 24 hours’ notice will result in the full activity fee being forfeited. Transfers cannot be conducted online. All booking transfers are subject to availability.
3.3 Customers who are eligible for free classes as part of their membership must cancel all classes that they are unable to attend, with 24 hours’ notice. A £3 charge will be applied to your account if 24 hour’s notice is not given. Continued failure to attend classes may result in a charge being added to your Access NBLT card and the advance booking privilege being removed.
3.4 Please arrive on time for all activities. In accordance with our health and safety procedures, entry may not be permitted after the warm up has commenced.
3.5 If a class is cancelled due to circumstances beyond our control, customers will be entitled to transfer their booking to an alternative class, day or time at the same facility. Transfers cannot be conducted online. All booking transfers are subject to availability.

Privacy and security

4.1 NBLT will keep your personal information private and secure. When a customer makes a reservation from the online booking system they provide their name, email address, payment information, address, phone numbers and a password to their online account. NBLT will use this information to process the booking and to keep the customer updated.
4.2 By registering or placing a booking on this site, you consent to the collection and retention of your information. We will not pass on your information to any third parties.
4.3 Full details of the NBLT Data Protection and Freedom of Information Policy are available upon request.
4.4 Payments taken on the online booking site are by XN Pay, a third party provider, working on behalf of NBLT. The XN Pay integrated payment solution is fully PCI DSS compliant and secure.
4.5 NBLT may communicate with you via email regarding your use of the site or your submission of materials through the website. By using this website you agree to receive emails from NBLT.

Use of website material

5.1 The contents of this website - such as text, graphics, images and other content - are protected by copyright. NBLT authorises you to view and download a single copy of the website material for your personal use. Unauthorised use of NBLT website material violates copyright and trademark laws. You may not sell, modify, reproduce, display, distribute or use NBLT website material in any way for public or commercial purposes. Use of NBLT website material on any other web site or in a networked environment is prohibited.

General

6.1 NBLT reserves the right, at its discretion to withdraw access to the online booking scheme from any person(s) who misuses the scheme or who does not follow the conditions of use.
6.2 These conditions of use are subject to change at any time, without notice. It is your responsibility to read and understand the terms and conditions each time you make a booking.
6.3 NBLT, its employees or agents do not accept any responsibility or liability for any loss or damage, such as loss of earnings, loss of income, loss of fees, nor do they accept responsibility or liability for bookings being unavailable.